Shipping Policy

1. Shipping Destinations

PreOrderPros proudly ships to:

• United States: All 50 states, including Alaska and Hawaii
• Canada: All provinces and territories
• APO/FPO/DPO: Military addresses supported

International shipping to other countries may be available upon request. Please contact support@preorderpros.com for international shipping quotes.

2. Free Shipping Threshold

We offer FREE standard shipping on all orders over $175 USD to the United States and Canada. Orders under $175 will be charged a flat rate shipping fee at checkout.

• Free shipping is calculated based on the order subtotal after discounts
• Gift cards do not count toward the free shipping threshold
• Free shipping applies to standard shipping only; expedited options have additional costs

3. Processing Time

Orders are processed and shipped within 1-2 business days of payment confirmation.

• Business days are Monday through Friday, excluding US federal holidays
• Orders placed after 2:00 PM MST may be processed the next business day
• During high-volume periods (new set releases, holidays, Black Friday), processing may take 2-3 business days
• Pre-order items ship when the product release date arrives

You will receive an email with tracking information once your order ships.

4. Shipping Methods & Delivery Times

*Important: Delivery times are estimates and not guaranteed. Actual delivery may vary based on carrier performance, weather conditions, and other factors outside our control.

5. Shipping Carriers

We partner with reliable carriers to ensure your trading cards and collectibles arrive safely:

• USPS (United States Postal Service) - Standard and Priority Mail
• UPS (United Parcel Service) - Ground and Express options
• FedEx - Ground and Express options
• Canada Post - For Canadian shipments

The specific carrier is selected based on package weight, dimensions, destination, and shipping speed selected.

6. Order Tracking

All orders are shipped with tracking. Once your order ships, you will receive an email containing:

• Tracking number
• Carrier information
• Direct link to track your package
• Estimated delivery date

You can also track your order by logging into your PreOrderPros account and viewing your order history.

7. Packaging & Protection

We understand the value of your collectibles. All orders are carefully packaged to ensure safe arrival:

• Trading card products are wrapped in protective materials
• Booster boxes ship in sturdy cardboard boxes with adequate padding
• Graded cards (PSA/BGS) receive additional protection and insurance
• Fragile items are marked accordingly
• Orders over $100 are shipped with signature confirmation for security

8. Pre-Orders & Backorders

Pre-Orders: Pre-order items will ship when the product release date arrives. You will be notified via email when your pre-order ships.

• Release dates are estimates provided by manufacturers and may change
• If your order contains both in-stock and pre-order items, your entire order will ship together when all items are available
• To receive in-stock items sooner, please place separate orders
• We do not charge additional shipping for combined pre-order shipments

Backorders: Occasionally, items may go out of stock after an order is placed. We will notify you of any delays and provide options including waiting for restock or receiving a full refund.

9. Customs & Duties (Canada)

For Canadian orders:

• Customs duties, taxes, and brokerage fees may apply and are the responsibility of the recipient
• These fees are charged by your country's customs authority, not PreOrderPros
• We cannot predict or prepay customs fees
• Refused packages due to customs charges will be treated as returns (see Return Policy)

10. Lost or Damaged Packages

Lost Packages: If your package appears lost:

• Contact us within 7 days after the estimated delivery date
• We will open an investigation with the carrier
• If the package is confirmed lost, we will issue a replacement or full refund

Damaged Packages: If your package arrives damaged:

• Contact us within 48 hours of delivery
• Include photos of the damaged packaging and contents
• Do not discard the packaging until the claim is resolved
• We will work with the carrier to file a claim and provide a replacement or refund

11. Address Accuracy

Please ensure your shipping address is accurate and complete, including:

• Full name
• Street address (including apartment/suite number if applicable)
• City, State/Province, and ZIP/Postal Code
• Phone number (required by carriers for some deliveries)

PreOrderPros is not responsible for packages delivered to incorrect addresses provided by the customer. Additional shipping charges may apply for address corrections or reshipment.

12. Order Modifications

Need to change your shipping address or cancel an order?

• Contact us within 1 hour of placing your order at support@preorderpros.com
• Once an order has been processed or shipped, we cannot make changes
• Shipped orders requiring address changes must go through the carrier (additional fees may apply)

13. Contact Us

For shipping inquiries, please contact us: