Return & Refund Policy

1. Return Eligibility

Items may be returned within 30 days of delivery, subject to the following conditions:

• Items must be unused, unopened, and in original factory-sealed packaging
• Items must be in resalable condition
• Original receipt, order confirmation, or proof of purchase is required
• Return authorization must be obtained before sending items back

2. Non-Returnable Items

The following items cannot be returned to maintain inventory integrity and prevent fraud:

Why can't opened trading card products be returned? Trading card products contain randomized contents. Once opened, we cannot verify the original contents, which protects both our customers and business from fraud.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email support@preorderpros.com with:
   • Your order number
   • Item(s) you wish to return
   • Reason for the return
   • Photos of the item(s) in current condition
2. Receive Authorization: Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions (typically within 1-2 business days)
3. Package Items: Securely package items in original packaging if available. Include the RMA number on the outside of the package
4. Ship Items: Ship items using a trackable shipping method with insurance for the full value
5. Provide Tracking: Email us the return tracking number

⚠️ Important: Do not send returns without prior authorization. Unauthorized returns may be refused or delayed.

4. Return Shipping Costs

Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, defective product, etc.).

Our Error: If you received the wrong item or a defective product, we will provide a prepaid return shipping label at no cost to you.

Recommendation: We recommend using a trackable shipping service and purchasing shipping insurance for the return. PreOrderPros is not responsible for returns lost in transit.

5. Refund Process

Once we receive and inspect your return:

• Inspection: We will inspect the item(s) within 2-3 business days of receipt
• Notification: You will receive an email notifying you of the approval or rejection of your refund
• Refund Processing: If approved, your refund will be processed to the original payment method within 5-7 business days
• Bank Processing: Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account

Refund Amount:

• Full product price will be refunded for eligible returns
• Original shipping costs are non-refundable (except in cases of our error)
• If free shipping was applied and the return brings your order below $175, original shipping cost may be deducted from your refund

6. Damaged or Defective Items

If you receive a damaged or defective item, we're here to help:

• Contact us within 48 hours of delivery
• Include clear photos of:
  • The damaged/defective item
  • The original packaging
  • The shipping box and any visible damage
• Do not discard packaging until the claim is resolved
• We will provide a prepaid return label
• Choose between a replacement (if available) or full refund

7. Wrong Item Received

If you receive the wrong item:

• Contact us immediately at support@preorderpros.com
• Include photos of the item received and your order confirmation
• We will provide a prepaid return shipping label
• The correct item will be shipped at no additional cost once the wrong item is in transit back to us
• If the correct item is out of stock, you may choose a replacement of equal value or a full refund

8. Exchanges

We do not offer direct exchanges. If you would like a different item:

1. Return the original item following our return process
2. Place a new order for the desired item
3. Your refund will be processed once we receive the returned item

This ensures you receive your new item quickly without waiting for the return to be processed.

9. Order Cancellation

Before Processing:

• Orders can be cancelled within 1 hour of placement if they have not yet been processed
• Contact us immediately at support@preorderpros.com
• Full refund will be issued for cancelled orders

After Processing/Shipping:

• Orders that have been processed or shipped cannot be cancelled
• You may refuse delivery or initiate a return once received
• Return shipping costs may apply

Pre-Orders:

• Pre-orders can be cancelled within 24 hours of placement for a full refund
• After 24 hours, a 20% cancellation fee will be applied

10. Refund Methods

Refunds are processed to the original payment method:

• Credit/Debit Cards: Refund to original card (5-10 business days to appear)
• PayPal: Refund to PayPal account (3-5 business days)
• Cryptocurrency: Refund in USD equivalent via PayPal or store credit (due to crypto volatility, original crypto amount cannot be guaranteed)

11. Partial Refunds

Partial refunds may be granted in the following situations:

• Items returned more than 30 days after delivery (at our discretion)
• Items not in original condition, damaged, or missing parts not due to our error
• Items with visible signs of use or handling beyond inspection

12. Contact Us

For return inquiries, please contact us: